Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to [email protected]
Please allow up to 3 business days for your hair order to be processed and 3 business days to receive it by USPS. Shipping fees are added during check out, you will receive a tracking confirmation number once your order has been shipped out so that you will be able to track your package on the carrier’s website. For international shipping charges are vary by the amount and distance, it will take 2 to 3 weeks for regular mail and 1 week for express mail depending of your county. ATTN: Please keep in mind when ordering our wigs, each wig is custom made per order specification. Manufacturing of your custom made wig typically takes 3-5 business days for natural black wigs and 4-6 business days for processed colored wigs.
All payments will be process through the PayPal system, which is a fast and secure way to process payments. We accept all major credit cards, payments must be paid in full during the checkout process.
Due to the nature of our products, there are NO RETURNS AND NO REFUNDS. Exchanges will only be authorized within 1 day of receiving the items, any item received for an exchange after 1 day are not subject to an exchange NO EXCEPTIONS. All exchange must be authorized by calling us or sending an email before return and must be mailed in original condition and packaging with any samples. The item must not be altered with any chemical or any of the physical abnormal appearance (like combed, washed, colored, unworn, and undamaged) or item will be disqualified for an EXCHANGE.