Please allow up to 3 business days for your hair order to be processed and 3 business days to receive it by USPS. Shipping fees are added during check out, you will receive a tracking confirmation number once your order has been shipped out so that you will be able to track your package on the carrier’s website. For international shipping charges are vary by the amount and distance, it will take 2 to 3 weeks for regular mail and 1 week for express mail depending of your county.
All payments will be process through the PayPal system, which is a fast and secure way to process payments. We accept all major credit cards, payments must be paid in full during the checkout process.
Due to the nature of our products there are NO RETURNS AND NO REFUNDS. Exchanges will only be authorized within 2 days of receiving the items, any item received for an exchange after 2 days are not subject to an exchange NO EXCEPTIONS. All exchange must be authorize by calling us or sending an email before return and must be mailed in original condition and packaging with any samples.
The item must not be altered with any chemical or any of the physical abnormal appearance (like combed, washed, colored, unworn, and undamaged) or item will be disqualified for an EXCHANGE.
All orders must be canceled before the processing and shipping of the order. Please send an urgent email or call to ask for a cancellation of an order. Unfortunately there will be no refund once the order has been shipped Exchange only.
We take pride in our product lines and we are committed to customer satisfaction. If you have any questions, problems, or concerns regarding your product, please contact us.